Customer Service Is Our Company Cornerstone

No online marketing campaign is successful without total transparency and open, honest communication. At Softline Solutions, we are as dedicated as ever to providing our beloved clients with the highest level of service possible. Customer service excellence is ever-present in the minds of our team members, no matter what their focus. AdWord managers, account managers, social media managers, web designers…the dedication is there.

Outstanding customer service forms the foundation for everything we do. The success of our clients always comes first.

We Promise To

  • Listen carefully to our clients and take whatever steps are necessary to rectifying their issues.
  • Communicate in a way that is easy to digest and includes clear explanations of all options.
  • Assign talented, experienced account managers and project managers to every new project.
  • Keep up with deadlines and all clearly-outlined project requirements.
  • Create online experiences that meet business objectives and develop websites that meet if not exceed industry standards.
  • Respond to client emails and phone calls within two business days.
  • Share recommendations and web insights with clients every three months.

“Softline Solutions really understood the marketing initiatives of our company and successfully developed a highly functional, great looking website that has turned into a profit center for us. Softline Solutions is a professional and extremely reliable web marketing and design firm. We are happy to have found them.”

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Adam Forster
Executive Director